Various problems with Deco 01

Apr 17,2019 AM 11:57

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I have become a proud owner of a Deco 01 and plan to use it for handwritten text and diagrams in training videos. It's connected to a laptop with up-to-date Windows 10. Since I don't have a lot of USB ports, I have to connect it via a hub.

While I like the tablet very much when it works, I have encountered a few problems. Perhaps it doesn't work too well with the drawing software I use - Epic Pen, a small tool that permits scribbling anywhere on the computer's desktop.

Problem 1: When I hit the upper button on the tablet's pen, the tablet is supposed to switch between pen and eraser modes. However, it seems to be stuck in eraser mode forever. I can still draw with the mouse, but the tablet's pen can only erase, no matter how often I push that button. Restarting Epic Pen doesn't help. Unplugging the tablet from USB and re-plugging it does help, but see problem 3 below.

Problem 2: I would like to program the tablet's express keys with Epic Pen's shortcut. For example, I use ctl-alt-4 to select Epic Pen's highlighter tool. However, express keys seem to accept two keypresses at the same time, but not three.

Problem 3: After unplugging and re-plugging the tablet, it often doesn't work. The mouse cursor doesn't move when I move the pen. Unplugging two-three times seems to help, but even though the tablet is now able to move the cursor, the PenTablet configuration utility doesn't recognize that the tablet is reconnected. Even exiting and restarting the utility doesn't help. I have to plug it into a different USB port to make it work again. Given the scarcity of USB ports on my laptop, this is not a good solution.

None of these problems is a show-stopper. I can disable or reconfigure the pen button, and I can live without express keys, but still - is there a way to troubleshoot this?


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