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A.Product repair by express mail or directly to the freight delivery form door sent it back to XP-Pen Company

B.Return the need to be accompanied by a note, write clear product failure phenomenon, customer contact, return address

C.Working Time:Monday to Friday 10 AM- 6 PM (PST)


Maintenance remittance information

Bank name:Cathay Bank

Company name:XPPEN Technology CO.

Bank Account: 04039637


Remittance information

After the transfer is completed, please take a photo or scan the remittance credentials, send email to or call USA:  (+1)657-445-6129 notice to inquire the remittance.

Maintenance site list
Maintenance site Detailed address Addressee Zip code Contact information Working hours
XPPEN Technology CO. 4020 N Palm Street, Suite 206/207, Fullerton, CA Kenneth T. Cheng 92835 (+1)657-445-6129 Fr. 10 am-6 pm
Customer service
  • US : 9 am to 5 pm p.s.t
  • US : 8 pm to 5 am
Working Time
Monday to Friday
Phone Number
China: +86(0)75523769755