Ordering process & payment
Ordering Online
How do I check the status of my order?
You can use our live chat service or contact shop@xp-pen.com Mon-Fri 10 am to 5 pm PST/UTC+8
How soon can I expect my order to be processed?
Orders (of in-stock items) placed Monday-Friday will be processed and shipped within 2 business days. Your package will arrive in 7-15 business days, from the date your package was shipped. Please keep in mind for faster shipping, your order might arrive in multiple shipments. On some occasions, for example, during the holiday rush, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible.
How do I pay for my order?
You can purchase via Paypal, Credit Card( Visa and Mastercard). All personal information that is submitted will be safe and secure.
Placing an online order requires just a few clicks
•Go to the product page.
•Select quantity and variant then click “Add to Cart”.
•Click "Check Out" to enter a new page.
•On the new page, fill in your information (Email, Name, Shipping address, and etc.) and then click "Submit order".
•Complete the payment to finish the order.
Please click here for details(FAQs).