My pen won't sync with the cursor

Applicable Model:Artist 12

Issue: You may experience this issue where the pen lags and the cursor shows up about an inch away from the pen, making it difficult to draw or click on the right places. This may happen after pressing the default button settings.

Solution: Please try to make sure you are NOT using Mouse mode. You can find it from Pentablet >> Pen Settings >> Uncheck "Mouse mode".

PS: Please note, under default setting, the tablet is in Non-Mouse-mode.

If you continue to experience problems, please feel free to contact our tech support team at We will be happy to provide you with further assistance. Thank you.