How to solve "Failed to import configuration" and "Save XML. failed" error message

Applicable Model:Star 03,Star G430,Star 05,Star G540,Star 06,Star 06C,Star 03 Pro,Star G640,Star G430S,Star G640S,Artist 13.3,Artist 15.6,Artist 16 Pro,Artist 22 Pro,Artist 22E Pro,Artist 12,Artist 15.6 Pro,Star G540 Pro,Deco Pro S/M,Artist 13.3 Pro,Artist 12 Pro,Star G960,Artist 22R Pro,Star G960S,Star G960S Plus,Artist 24 Pro,Artist 22 (2nd Generation),Deco Pro SW/MW,Artist Pro 16TP,Artist 24,Artist Pro 16

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1. Open ”Task Manager” then select “PenTablet” &“Pentablet Service(32bit)” click “End task” to close them. 


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2. Open “File Explorer” and go to “C:usersuser nameAppDataRoamingPentabletxml” folder, then delete “pentablet” files.


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3. Reboot the computer. Once it has restarted please open the tablet settings and click the “OK” button to save the pentablet file again. 


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